Need a faster path? Tracking My Offers FAQ
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Most questions are answered faster below. Track an order, check your offers, or read the quick answers - and if you still need us, a short note gets a reply within one business day.

FAQ

Quick answers.

The common support questions, answered here - no help center to scroll through.

Where can I track my order?

Open your private order page to see what is needed next, production status, every package and tracking. Use the link in a Wyrd Story order email, or request a fresh private link from the tracking card above. A label can appear before the package moves because personalized production takes about 7 days.

Track my order

How long does a book take?

Nothing goes to print until you submit your review. After approval, a personalized hardcover takes about 7 days to print and bind, and shipping begins after that. A tracking label may be created before the first carrier scan.

Where are my offers and discounts?

Prints, canvas and second copies are priced against the portraits already on your account, so they live on your offers page rather than in email. Open it any time to see what is available to you.

View my offers

Can you help me choose a photo?

Upload 1–3 clear, recent photos through the private upload link in your order email. A well-lit, front-facing photo with the whole face visible works best. Avoid sunglasses, heavy filters, screenshots and group photos. Use Notes for David on that page for special instructions so they stay attached to the order.

Can I change my preview?

Use the review link in your preview-ready email. Leave revision notes on the portrait that needs changes and edit the dedication on the same page. Changes are allowed until you press Submit Review; after submission the page is locked so David can work from one final set of instructions.

How do I order for another child?

Order another personalized book for a different child. A copy repeats the same child's existing book; a new personalized book creates a separate project with its own photo upload, dedication and portraits.

Order another personalized book

Does the portrait upgrade apply to both book copies?

Yes. The upgrade changes that same book from 14 to 20 portraits and applies to every copy of the same child's book. It lets you keep 6 more portraits from the proofs already shown; it does not create 6 new proofs.

Can I split copies between different addresses?

One checkout can ship to one address. Place separate checkouts for books that need different addresses. Products from one order can still arrive in separate packages when they are produced at different facilities.

Can I buy portraits instead of the book?

Portrait prints and canvases are offered after your portraits are prepared. The personalized book purchase begins the book project and creates the approved portrait set used for those later offers.

What if I am not happy?

You preview everything before paying, revisions are unlimited, and every order is backed by a 30-day money-back guarantee. If a delivered book is not right, we will make it right.

How quickly will you reply?

Most notes are answered within one business day. David reviews Monday through Saturday; anything sent on a Sunday is picked up first thing Monday. Including an order number or your checkout email gets you the fastest reply.

Still need a person?

Send a note.

Didn't find it above? A short message is enough - we will route it to the right place and reply by email, usually within one business day.

See it right now

Your private order page shows production and tracking for every package - faster than waiting on a reply.

Track my order
Ready to begin?

Begin your personalized book.

Order the book now, then upload photos and review every portrait before anything is printed.

Begin your book